Information based
on the Specified
Commercial Transactions Act

Information Required by the Act on Specified Commercial Transactions

Name of the Website [Official] Fujiya Hotels & Resorts
URL https://www.fujiyahotel.net/
Company Name Fujiya Hotel Co., Ltd.
Location of the Company 359 Miyanoshita, Hakone-machi, Ashigarashimo-gun, Kanagawa, 250-0404, Japan
Representative President Shin Katsumata
Phone 0460-82-0678
Hotels Subject to the Act
Prices Condition varies by offer. Please refer to the website pages that provide detailed information on hotel offers.
The Timing of Reservation Completion Reservations made through the website with “pay at the hotel” option will be finalized when the screen displays “Your reservation order has been accepted.”
Reservations made through the website with a credit card payment will be finalized when the credit card payment is processed.
Payment Method When reservations are made through the website with “pay at the hotel” option, guests will be asked to make the payment when checking in or checking out.
When making a payment in advance by a credit card, it gets processed when the reservation is made.
When we begin accepting conditions other than above, they will be posted on the website pages that provide detailed information on hotel offers.
Fees Required Other than Accommodation Fee Bathing Tax
Refund Due to the nature of the services provided, refunds cannot be made after staying.
Change / Cancellation of Reservation Condition varies by offer. Please refer to the website pages that provide detailed information on hotel offers.
Cancellation Fees (Penalty)

Cancellation fees are as follows.
(Apply if the number of guests is less than 15)

  • 3 days before check-in:
    30% of the accommodation fee
  • The previous day:
    50% of the accommodation fee
  • On the check-in day:
    full accommodation fee
  • No-show:
    full accommodation fee

*Cancellation fees for reservations made for 15 persons or more may differ according to the contracts.